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Sector programmes · Energy and utilities

AI in energy and utilities,
reliable when it matters.

Independent, standards-led support for energy companies, network operators, and water utilities putting AI to work: grounded in Ofgem and Ofwat expectations and the obligations of critical national infrastructure, free of vendor incentives.

— State of play —

The grid got harder
to run by hand.

A system built around a few dozen predictable power stations now balances millions of variable inputs: rooftop solar, wind fleets, batteries, and electric vehicles, all moving with the weather. Forecasting and balancing at that complexity is exactly the problem machine learning is good at, and the system operator already uses it to predict supply and demand more accurately. Across water, the same techniques are finding leaks that have evaded detection for decades.

Utilities also carry obligations most sectors never face. This is critical national infrastructure, regulated for security and resilience, where a model failure can mean a missed balancing decision or a vulnerable customer wrongly chased for debt. Regulators have made clear that accountability for AI-influenced decisions stays with the licensee. Adopting at pace while honouring that bar is where most organisations need help.

~33%
improvement in solar forecasting accuracy reported by the system operator
2030
clean power target the grid must hit
~3bn
litres of water lost to leakage every day across England and Wales
— Use cases —

Where AI is already
earning its keep.

The strongest energy and utilities use cases improve forecasts and asset decisions while engineers keep their hands on the controls.

Forecasting and balancing

Demand and generation forecasts sharpened by machine learning, so balancing decisions, trading positions, and reserve holdings start from a better number.

Renewables output

Wind and solar production predicted against live weather, cutting curtailment and making variable generation easier to commit with confidence.

Asset health

Condition monitoring and inspection imagery analysed at scale, so maintenance budgets flow to the assets most likely to fail, not just the oldest.

Leakage and networks

Acoustic and flow data turned into leak detection that finds losses decades of walking the pipes never could.

Customer operations

Billing queries, outage updates, and debt pathways handled faster, with vulnerable customers identified for protection rather than pursuit.

Resilience and security

Anomaly detection across operational networks that strengthens the security posture critical national infrastructure is required to maintain.

— Sector considerations —

What we watch
most closely.

01
Resilience

Failure modes matter more than accuracy

On critical national infrastructure, the question is not how good the model is on an average day but what happens on the worst one. Every operational deployment has a degraded mode and a manual fallback that gets exercised, not just documented.

0
critical decisions without a manual fallback
02
Engineering

Models defer to engineers

A forecast or asset-health score is an input to an engineering judgement, not a replacement for one. Operational models are reviewed by the engineers who own the assets, and overriding the model is always a button, never a battle.

100%
of asset models reviewed by engineers
03
Customers

Vulnerability is not a segment to optimise

Models that touch billing, debt, or disconnection pathways operate under consumer protection duties and real human stakes. Customer-facing models are checked for their impact on vulnerable households before launch and audited after.

0
enforcement actions driven by a model alone
04
Data

Smart meter data reveals lives

Half-hourly consumption data shows when a household wakes, sleeps, and goes away. Using it for forecasting and tariffs is legitimate; the governance has to be tight enough that it could never be used for anything else.

30min
granularity of data handled under strict purpose limits
05
Transition

AI must serve the transition

The case for AI in this sector is ultimately the case for a cheaper, cleaner, more reliable system. Every deployment should be able to show its contribution to that, including an honest account of its own energy footprint.

2030
the deadline every deployment serves

Set your organisation's
AI position.

A short call with the energy and utilities team. Plain answers, a clear next step, and no software to sell.