A specialist language model
One enquiry.
The service, the form, the policy.
The Local Government model from the Institute of AI is made for English council services. Route the enquiry, find the policy and draft the reply, with AI built, hosted and maintained in the UK.
The work behind every enquiry
The policy already exists.
Help people find it.
Bring the enquiry, the case notes or the policy in question. The Local Government model helps organise them into a clear answer for your team to check and send.
- 01
Draft the reply to the resident
Answer in plain English, in the council’s voice, with the policy that decides the answer set out alongside it.
Resident correspondence - 02
Decode the policy for caseworkers
Turn statutory guidance, local policy and tenancy law into an answer a caseworker can act on today.
Policy and guidance - 03
Route the enquiry first time
Say which service owns the request and which form starts it, for every service the council runs.
Service routing
Council correspondence, in the voice your residents already hear.
Pick an enquiry. The IoAI Local Government model works from the services, the policies and the forms behind them, and shows its source with every answer.
Missed collection
The service that owns it, the form that starts it, and a reply the resident can act on.
Contact centre adviser: A resident says their bin was missed on Tuesday and wants to know what happens now. Local Government: This sits with Waste Services. The adviser logs the missed collection on the resident’s behalf and the crew returns within the timescale in the council’s collection policy. Source: Collection policy
Illustrative examples. Always review output before use.
Sovereignty and control
UK infrastructure.
Built to be trusted.
Know where your model runs, how your data is used and how your team can review its work.
Discuss data and deployment requirementsSovereign by design
Built, hosted and maintained in the UK by the Institute of AI.
Never trained on your data
Your prompts and documents are never used to train, tune or improve the model.
Secure by default
Encrypted in transit and at rest, with an audit trail for every request and every answer.
Shows its working
Every answer names the service it belongs to and the policy or guidance it rests on, so a person can check it.
Three ways to use it
Put the model inside your own systems: case management, web forms, the customer portal and back-office tools.
Request
POST /v1/models/local-government/answers
{
"question": "Does a single-storey rear extension need planning permission?",
"context": "Semi-detached, not listed",
"cite": true
}Response
{
"answer": "Not if it stays within the permitted development limits for a semi-detached house: up to 3 metres beyond the original rear wall, a maximum height of 4 metres, and eaves no higher than 3 metres where it sits within 2 metres of a boundary. A Lawful Development Certificate would confirm in writing that permission is not needed.",
"service": "Planning",
"source": "Permitted development rights",
"audit_id": "req_2d81…"
}Questions
What happens to what we send?
It is used to answer your request and nothing else. It is never used to train, tune or improve the model. It is encrypted in transit and at rest, and every request and answer is recorded so you can see what was asked and what came back.
Where does the model run?
In the UK. The Local Government model is built, hosted and maintained in the UK by the Institute of AI.
Which guidance does it draw on?
The statutory guidance English councils work to, the standards that govern housing, planning, waste, licensing and revenues in England, and your own published local policy where you provide it. Every answer names the policy it rests on so it can be checked.
How do we access the model?
Access is by request. Tell the Institute of AI which council or authority you work for and what you would use the model for. The Local Government model is available through a secure chat workspace, an API or agents.
The IoAI Local Government model
Answer residents sooner.
Tell us about your council, the services you want to support and your data requirements.